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Reputation Management
Turn settled cases into five-star reviews — automatically.
For PI firms, Google reviews are the single biggest driver of new client referrals after word-of-mouth. But asking for reviews is awkward and hard to systematize. Docket automates the entire process — when a case settles, your client receives a review request at the perfect moment. Happy clients go straight to Google. Less satisfied clients get a private feedback form first, giving you a chance to address concerns before they go public.
"Kept me informed through the entire process." — L. Martin
4.8
Average star rating for firms using Docket
3x
More reviews collected
Automated
Review collection after settlement
Automated review requests
Stop relying on your team to remember
Docket watches for case settlements and automatically sends a personalized review request to the client at the optimal time — when they're happiest with your work. Configure the delay, the message, and let the system do the rest.
Review Request Automation
Smart routing protects your rating
Happy clients go to Google. Others go to you.
Not every client will leave a five-star review, and that's okay. Smart routing ensures happy clients are directed straight to Google, while less satisfied clients get a private feedback form — giving you a chance to address concerns directly.
Rate your experience
Multi-location tracking
Every office, one dashboard
Firms with multiple offices need visibility into each location's reputation. Docket shows ratings, review counts, and trends per office on a single dashboard, without logging into separate Google Business accounts.
Everything you get
All included in your Docket Manage subscription. No add-ons. No per-use fees.
Key capabilities
Automated Requests
Review requests fire automatically after settlement. No manual follow-up, no forgetting, no awkward asks.
Smart Routing
Happy clients go to Google. Less satisfied clients share private feedback. Your public rating stays strong.
Multi-Location
Track ratings, review counts, and trends for every office location on one unified dashboard.
Review Analytics
Track review volume, average rating, and sentiment trends over time. Measure the impact of your client service.
Instant Alerts
Get notified immediately when a new review is posted — positive or negative — so you can respond quickly.
Full Customization
Control every aspect — timing, messaging, follow-up sequences, and routing thresholds. Make it yours.
Frequently asked questions
When are review requests sent to clients?
Review requests are triggered when a case is marked settled. Most firms send the request one to three days after settlement funds when satisfaction is highest, and can set up reminder sequences if the client doesn't respond.
Can we customize the review request message?
Yes. You control the subject line, message body, and branding of every request. Personalization tokens automatically insert the client's name, attorney, and case details.
How does smart routing work?
When a client clicks the review link, they first see a simple one-question survey asking them to rate their experience one to five. Four and five star ratings go straight to leave a public review; one to three star ratings go to a private feedback form.
Does it work with Google Business Profile?
Yes. Connect your Google Business Profile directly to Docket. Review requests link to your actual Google listing, and new reviews are pulled in for monitoring without logging into Google separately.
How does multi-location tracking work?
Each office connects its own Google Business Profile. Docket provides a unified dashboard showing counts, ratings, and trends per location side by side, while firm leadership sees the aggregate picture.
Request a Demo
Get a personalized tour of Docket—no contracts, zero onboarding fees.