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Every email with your client, organized by case.
Plaintiff communication happens across calls, texts, and email, and important documents, updates, and confirmations often live in someone's personal inbox. Docket connects your firm's email so every message to and from a client is automatically filed to the case, visible to the whole team, not just the person who sent it.
Inbox — Gonzalez v. Metro Transit
100%
Client emails synced to the case automatically
0
Threads lost when a staff member leaves
1
Place to see the full communication history
Every email, filed automatically
No more forwarding into the case file
Connect your firm's email and every message to or from a client is logged to the case timeline the moment it's sent or received. Nobody has to remember to forward or BCC a shared inbox.
Send from templates
Common updates, one click away
Start from a reusable template for the messages you send every day — case status updates, document requests, appointment reminders — with client and case details filled in automatically.
Templates
Full thread visibility for the whole team
Anyone on the case can see the full history
When a paralegal covers for an attorney or a case gets reassigned, the entire email history is right there on the case page. No hunting through someone else's inbox.
Thread — Gonzalez v. Metro Transit
Everything you get
All included in your Docket Manage subscription. No add-ons. No per-use fees.
Key capabilities
Two-Way Sync
Connect your firm's email provider once. Messages flow in both directions and file themselves to the right case.
Smart Matching
Incoming and outgoing messages are matched to the correct case automatically, based on sender and case history.
Template Library
Build reusable templates for the updates you send most, with merge fields for client and case details.
Read Tracking
See when a client has opened an important update, so a follow-up call isn't a surprise.
Unified Communication Log
Email joins text messages and call notes in one combined history for every case.
Team Continuity
When a case changes hands, the new attorney or paralegal has the full email history immediately.
Frequently asked questions
Which email providers does Docket support?
Docket connects with the major business email providers. Once connected, messages sync automatically in both directions.
How does Docket know which case an email belongs to?
Docket matches incoming and outgoing messages to a case based on the client's email address and case history, and flags anything it can't confidently match for manual assignment.
Can the whole team see client emails?
Yes. Anyone with access to a case can see its full email history, not just the person who sent or received the message.
Is there a limit on connected mailboxes?
No. Connect as many mailboxes as your firm uses at no extra per-mailbox cost.
What happens to email history if a staff member leaves?
Nothing is lost. Because messages are filed to the case rather than living in an individual's inbox, the full history stays with the case permanently.
Request a Demo
Get a personalized tour of Docket—no contracts, zero onboarding fees.